If you have flu like symptoms e.g. fever, cough, sore throat and/or shortness of breath or have travelled outside North Queensland in the past 14 days or had contact with a confirmed case of Coronavirus, contact us prior to attending an appointment.
If you have multiple problems to discuss or more complex issues, it is important to book a long appointment. Please inform reception at the time of booking if you think this may be necessary. Our doctors will try to manage your main issue in a single appointment, but it may be necessary to have a second appointment to cover separate issues or for follow-up.
For continuity, we encourage you to request your preferred doctor when you make your appointment.
If you would like to book an appointment please call us on 07 4096 5999 so that we can discuss and determine an appropriate appointment type for your needs.
In an Emergency consider calling an ambulance on ‘000’ or present to the Accident and Emergency Department at Atherton Hospital
A standard appointment is 15 minutes. Booking a long appointment (30 minutes) is important for more complex problems, insurance medicals or counselling. Please inform reception at the time of booking if you think this may be necessary.
We always prioritise urgent conditions and will do our best to accommodate your needs.
New patients will require a 30 minute appointment. You must confirm the appointment 1 day prior or else it will be cancelled. Non-attendance will result in a $145 fee.
Please notify us 1 hour prior if you are unable to attend an appointment. When a patient does not attend 2 appointments without sufficient notice a fee will be charged. To avoid this please cancel as soon as possible, so that we can reallocate the appointment and make you a new one.
Home visits can be arranged in the Malanda area for patients of the practice under certain circumstances. This service is reserved for those whose condition prevents them from attending the surgery and appointments are made at the doctor’s discretion. If you require a home visit, please contact the medical centre early in the morning to arrange.
If more than one person from your family wishes to see the doctor, please request a separate appointment for each family member.
For after-hours advice, call 1343 2584 (13HEALTH)
In an emergency dial 000.
Eacham Medical Centre provides after hours services by arrangement for patients requiring palliative care and for residents of Malanda Ozcare Nursing Home and Atherton Carinya Home for the Aged.
To receive your Medicare rebate in a timely fashion ensure your bank details are registered with Medicare.
All Aged Pensioners and children under 16 years will be charged a full fee appointment once yearly. Thereafter these patients will be bulk-billed for the next 12 months.
There is an out of pocket expense for procedures done in the treatment room.
Medicare does not cover certain kinds of consultation. These include:
For more information on fees and services, please call reception.
| Consultation Type | Fee | Medicare Rebate | Gap |
|
Standard Consultation Discount (concession card) |
$89.00 $79.00 |
$41.20 $41.20 |
$47.80 $37.80 |
|
Long Consultation Discount (concession card) |
$145.00 $135.00 |
$79.70 $79.70 |
$65.30 $55.30 |
|
Extended Consultation Discount (concession card) |
$215.00 $205.00 |
$117.40 $117.40 |
$97.60 $97.60 |
It is your responsibility to ensure you follow-up test results, particularly when practice staff or your doctor stress that you do this. Ask reception staff about the best way to go about it.
Because we are committed to preventative care, we may send you an occasional reminder by text regarding health services appropriate to your care. If you wish to opt out of this, please let us know.
This practice protects your personal health information to ensure it is only available to authorised staff members for the intended purposes and to comply with the Privacy Act.
We strive to improve for your benefit and feedback is always welcome.
From time to time Eacham Medical Centre invites patients to complete a questionnaire regarding our practice. These questionnaires are completely de-identified and confidential and help us to identify ways to improve our services.
If you are unhappy about any aspects of our service, please ask to see the Practice Manager who will be more than happy to listen to you, or discuss the issue directly with your doctor. Alternatively please email any concerns to: reception@eachammedicalcentre.com.au
Over 75’s Health Assessments – These are offered annually to all of our patients aged 75 and older. Our nurses will conduct the initial assessment, and this will be followed up with a doctors appointment.
45-49 year old health check – Everyone in this age group is entitled to a thorough check-up to screen for some of the major diseases and health risk factors.
Indigenous health assessments – These are offered annually to indigenous people to screen for the development of diabetes, and other serious conditions.
Please call our Reception staff if you are interested in arranging one of these bulk-billed services.
People with a chronic disease may benefit from having a Care Plan. This assists us to keep track of your care and also can assist with access to some other health providers. Many of your visits that are part of your Care Plan are Bulk Billed.
Our doctors visit Ozcare Malanda Nursing Home and Atherton Carinya Home for the Aged.
We are part of the Closing the Gap program which aims to improve the health of Indigenous Australians. Please inform reception if you are of Aboriginal or Torres Strait Islander origin.