Thank you to all who completed our patient survey (the Practice Accreditation and Improvement Survey) earlier this year where we asked for your honest opinions on the service we provide. We listened to your concerns and have taken the following actions to make improvements to patient care where you feel it would be most useful:

Seeing clinician of choiceWe value highly the therapeutic relationship between patients and their GP and the continuity of care this relationship provides.

Reception Staff will do their best to assist our patients in making an appointment with their clinician of choice and we reserve a number of appointments daily for urgent matters. If your regular GP is not available, you may be seen by one of the other GP’s at the practice. Be assured that your usual GP will be notified regarding any important clinical matters that may arise.

Wait times in the surgery can be quite longReception to continue to notify patients on arrival that their doctors is running late where possible and give an estimate of waiting time.

We will also continue to encourage patients to ring before coming if a wait is expected.

If an emergency in the practice arises patients will be contacted to reschedule their appointment.

We ask patients to consider booking a longer appointment for more complex presentations.

Telephone access to your doctor could be improvedReception will assess the urgency of any call and may ask you if they or the practice nurse can help you. Your doctor will be advised of all messages and your call will be returned in order of urgency and when available.
We could improve availability of information regarding feesA notice is situated on the reception desk

Our website lists common fees – will be reviewed as needed. New patients advised of fees when booking their first appointment.

GPs will advise if extra costs will be incurred by procedures/investigations undertaken.